Privacy Policy
Lookout is a transparency tool, so transparency about our own practices is the point. Here is exactly what we collect, what we don't, and why.
The short version
Wuest Software Labs (“we,” “us,” “WSL”) builds Lookout, a macOS app that shows you what your Mac is doing. This policy explains how we handle information across our app and our website at wuestsoftwarelabs.com.
What Lookout collects on your Mac
To do its job, Lookout reads information about your running processes, network connections, and system performance. This information is processed entirely on your device. It is not transmitted to us, and we have no ability to access it.
Lookout makes two kinds of outbound request, and only when the relevant feature is enabled:
When threat detection is on, Lookout may check a connection's domain or a file's signature against third-party threat-intelligence feeds. These lookups send only the specific indicator being checked — never your broader activity.
Lookout contacts our servers to validate your license and to check for new versions. These requests include your license key and basic app/OS version info, nothing about your monitored activity.
What we collect on the website
When you visit wuestsoftwarelabs.com or contact us, we may collect:
Payments
Purchases are processed by Stripe. When you buy Lookout, your card details are entered directly with Stripe and handled under their privacy policy — we never see or store your full card number. We retain a record of the transaction (order ID, email, license key, amount, and date) so we can deliver your license, provide support, and meet tax and accounting obligations.
How we use information
We use the limited information we collect to:
We never use your information for advertising, and we never sell it.
Data retention
We keep purchase and license records for as long as needed to support your license and meet our legal obligations. Support correspondence is kept only as long as it's useful for helping you. You can ask us to delete your information at any time, subject to records we're legally required to retain.
Your rights
Depending on where you live, you may have the right to access, correct, export, or delete the personal information we hold about you, and to object to certain processing. To exercise any of these rights, reach us through the contact form at wuestsoftwarelabs.com/contact and we'll respond within a reasonable timeframe.
Children
Lookout is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
We may update this policy as the product evolves. When we make material changes, we'll update the “last updated” date above and, where appropriate, notify you. Continued use of Lookout or the website after changes take effect means you accept the revised policy.
Contact us
Questions about privacy? We'd rather hear from you than have you wonder. Reach us through the contact form on our website.